Front DESK Reception upSkilling, Exchange and Training in lifelong career guidance.

Covid-19 crisis « provoked social and economic uncertainties for individuals of all ages », as it has been highlighted by CEDEFOP. These uncertainties, entailed by densified transition in the labour market produce growing needs and demand of lifelong career guidance services. To meet the demand, counselling is not enough and experts highlighted the increasing needs of upskilling and reskilling professionnals in charge of providing information and receiving users. The research conducted by RICDM tends to prove this statement. Front-desk reception officers professionalization is merely approached in Lifelong Career Guidance centres. It can be entailed by a high turnover rate or by the profile of the professionals occupying those positions. These positions are as much impacted by structural changes as others in terms of tools and skills evolution. A strong need of reskilling has been expressed consequently. The Desk Reset project was developed in order to produce innovative contents, designed to improve front desk reception activities acknowledgement by career guidance organisations and services.

This project pursued 2 main objectives : - Strengthen the quality of front desk reception services in LLCG centres Upskill the function of reception officer in LLCG centres To do so, 3 specific objectives has been targeted: - Support the development of new reception practices, better adapted to the users’ needs, in the field of career guidance - Train LLCG centre’s professionals in delivering reception and information services in a Covid and post Covid world. - Increase knowledge and awareness among European stakeholders regarding the major role of reception officers in LLCG centres.