Intercultural Skills for Administrative Staff in HEI

University administrative staff play a critical role in the internationalization of higher education. To perform their duties efficiently, they require robust plurilingual and intercultural compet...

University administrative staff play a critical role in the internationalization of higher education. To perform their duties efficiently, they require robust plurilingual and intercultural competences. These skills enable them to better manage mobility programs, facilitate international collaboration and support international students/staff. These competences enhance their professional performance, ensuring that internationalization efforts are executed with deeper cultural sensitivity.

We are planning to implement 3 concrete measures: 1. Development of an intensive 16 weeks English language program (online synchronous) (WP2) 2. Development of an 8 weeks Intercultural competence development program (online asynchronous) (WP3) 3. Organization of a 1 week mobility period for all participants (on-site) (WP4) Project management (WP1) and Communication/Dissemination (WP5) will complement this activity plan.

- Development of: - a structured and specific English language program for HEI administrative staff -an asynchronous intercultural program -a digital learning platform - Setting up a certification system to recognize staff training sessions - Elaboration of a training handbook, a best practice guide and a glossary of terms Some outcomes: - Improved communication skills and confidence for participants - Potential development for universities' internationalization processes and projects